Shipping & Returns

Shipping

We ship with FedEx!

FedEx offers both Ground and Express services.

FedEx Express

Domestic:

FedEx First Overnight® (9 a.m. next business day)
FedEx Priority Overnight® (10:30 a.m. next business day)
FedEx 2Day® (3:00 p.m. second business day)


Canada-to-U.S.:


FedEx International Priority® (10:30 a.m. next business day)
FedEx International Economy® (4:30 p.m. on 2nd or 3rd business day)


International:

FedEx International Priority® (1 to 3 business days)


FedEx Ground

FedEx Ground® Service (Overnight to 7 business days)
FedEx International Ground™ (2 to 7 business days)

Taxes will be charged based on Ontario Tax Regulations for the 'Shipping Address' listed on your order.

FedEx Ground Service and Free Shipping offer only available for US and CANADA.

Return Policy

We offer all our customers a 7-day money-back guarantee on all our products starting from the day you receive it (excluding opened or used Products).

• All returns need a return authorization number.
• Merchandise must be factory sealed to receive a refund.
• Opened items cannot be returned unless the item is defective. Defective items will be replaced with same item only unless otherwise authorized by representative.
• All claims for delivery shortages, damages and defective items must be reported within 7 days of the delivery date. Faulty goods must be returned for exchange or refund.
• We do not pay for the postage on returns.
• Shipping charges are not refundable, unless we agree to pay the charges.
• If customers return items that are marked as "free shipping", the actual shipping cost will be deducted from the refund.
• If products are returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge or a restocking fee.

Special Regulations

Defective Disks (already burned)

Mega Disc Super-Store will refund or make credit for or exchange any 'coasters' only under very special conditions like a recall or if a particular batch has a proven fault.

Jewel & DVD Cases Arriving Broken

Mega Disc Super-Store has reduced the price of all it's jewel cases and DVD cases by 10% off of the regular retail price to account for any minor breakage during shipping or from the manufacturer. Damage claims under 10% of the amount packaged will not be refunded.

Refunds will be handed out in the form of a store certificate, containing the exact dollar amount of all damage exceeding 10% of the total damage. This certificate will allow you to use your refund money on future purchases.

All arriving broken need to be claimed in 7 days since you receive it, please send Email to:RMA@megadiscstore.com indicating the order/invoice number and the quantity of the broken cases; in order to speed up the processing, please attach the pictures showing the broken cases.

Return Process

Please note that if you ordered by Credit Card and return your item, you will be refunded, minus 10% of the total transaction fee. This is to cover the Credit Card charge that Visa and Mastercard charges us as well as restocking fees.

If you wish to return a product for a replacement or refund, please download and fill out the RMA form, then E-mail it to: rma@megadiscstore.com or fax the form to: 1-866-397-4121 (US AND CANADA ONLY) or 1-818-488-5178 (INTERNATIONAL). Someone will then contact you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s). You will need to have this special number before shipping your product back to us.

Some restrictions may apply but we will notify you.

RMA numbers usually take between 48 and 72 hours to complete, so please be patient when waiting for yours!

Make sure to fill out the form and receive the e-mail confirmation before sending back your product. Product(s) authorized for return must be returned with all original packaging, manuals and accessories in good condition. All RMA numbers issued by Mega Disc Super-Store are valid for seven (7) days. All returns must be send out within this period. Late or incomplete returns may be subject to refusal. RMA numbers will NOT be extended or reassigned. Please note that original shipping charges are not refundable under any circumstances.

After we receive your return, it will take 1-2 weeks to process.

Download RMA Return Form in Microsoft Word (DOC) Format

Download RMA Return Form in Acrobat (PDF) Format -- For FAX back only!

Our return address is listed below

MegaDisc Store

401 Alden Rd. Unit 13
Markham, Ontario
CANADA
L3R 4N4